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Terms and Conditions

Please remember that once you have placed your order with PRIMESPORT, it cannot be changed or canceled.

These terms and conditions govern your use of this website and will support any policies associated with placing an order. It is your responsibility to read thoroughly before making any purchases on this site. Please note all sales final and there are no refunds, cancellations, or exchanges for any reason.

Ticket Prices and Seat Descriptions

PRIMESPORT is not affiliated with any box office, team, venue or any other ticketing agency. In most cases, our selling price will be higher than the printed price on the ticket. Since the tickets for purchase on PRIMESPORT are procured on the open market from secondary ticket sources, the sale price of the ticket reflects both the high market demand and the difficulty in obtaining these tickets. As a result, the ticket price listed may be substantially higher than the original face value price that is printed on the ticket.

Though ticket prices constantly fluctuate on the open market based on demand, PRIMESPORT’s prices are deemed final for you once your order is confirmed. Once your order has been confirmed, if the price of your tickets increases prior to the event, you will not be charged for the difference. Alternatively, if the price of your tickets decreases prior to the event, no refunds or upgrades will be given. If your order has not been confirmed, your order may be subject to cancelation. All prices are listed in U.S. dollars. Occasionally, ticket prices are listed incorrectly on the website. In these rare instances, if your order has not been confirmed, we may cancel your order and your card will not be charged. If your order has been confirmed, you will be refunded in full. In both of these scenarios you may receive an email or phone call advising you of your options or that your order has been canceled.

Most ticket listings have descriptive notes associated with the events or tickets (e.g., if there a limited or obstructed view, if they are standing room only, whether or not they include club level access, if they include parking passes, or any other amenity). It is the buyer's responsibility to refer to these notes for any details associated with these tickets, the venue, or the event. If you are unsure about or do not understand any of our seat descriptions, please contact our office for more information. PRIMESPORT will not be responsible for or honor refunds, cancelations, or exchanges for assumed amenities not detailed in these notes.

2018 FIFA World Cup Russia™

This section only pertains to orders for the 2018 FIFA World Cup Russia™. Your purchase of 2018 FIFA World Cup Russia™ hospitality packages will be from MATCH Hospitality and you will have a direct contract with MATCH Hospitality for such purchase. Click here to view the MATCH Hospitality Sales Regulations, the 2018 FIFA World Cup Russia General Ticket Terms & Conditions, the Stadium Code of Conduct, the Product Description, list of matches and the Match Schedule and, by agreeing to the PRIMESPORT Terms and Conditions, you also agree with MATCH Hospitality to comply with these additional terms of purchase.


The ticket buying process takes place on our secure server which encrypts entries on all orders. Information is not distributed to any other third parties. All information is safe and secure.

Inventory Orders

These tickets are generally in stock at the time of purchase. Since our online ordering function is not in "real time," occasionally tickets that were ordered may no longer be available. Placement of an order through our website does not guarantee your tickets. Your order will be filled on a first come first served basis.

Category Orders

Tickets for some events are not obtainable until closer to the date of the event. "Category Orders" or pre-orders involve tickets that are purchased in advance of that particular event and are not physically in stock yet. These orders are taken for general seating locations. All quantities are guaranteed in pairs unless otherwise noted. Tickets will be delivered as soon as we receive them. In some cases deliveries are not made until the week of the event and occasionally as late as the day of the event. There is no guarantee as to the date and time tickets will be delivered to you other than prior to the event. Please refer to individual event pages or give us a call for more information. Once an order has been confirmed, a confirmation will be sent via email.

We accept all major credit cards: MasterCard, Visa, American Express, and Discover.

You are responsible for the correct entry of your name, billing address, credit card number, expiration date, and security codes at the time you place your order. Failure to provide accurate credit card information may result in delays in processing your order, or the availability of your tickets which, in some cases, may result in the cancelation of your order.

Upon checkout, it is the buyer's responsibility to verify and validate the accuracy of their order to include: event date, venue, seat locations, quantity, credit card information, phone number, email address, billing address, and shipping address. After placing your order, you will receive a series of emails related to your order (Request, Confirmation, Shipping Confirmation).

The buyer assumes all responsibility for receiving and reading all email correspondence in full, and complying with any specific instructions associated with the order. PRIMESPORT is not responsible for emails filtered to your spam or junk mail folders.


All orders are subject to ticket availability and are not confirmed or accepted until PRIMESPORT has collected and accepted payment from the customer and issued an Order Confirmation email. PRIMESPORT reserves the right to cancel an order at any time if tickets are no longer available at the price advertised when the customer placed the order, the event is sold out, or the seats were mapped incorrectly.

Tickets have value only for the specific seat at the specific event. Therefore, there are no refunds, exchanges, or cancelations on any order once it has been submitted for any reason. Please treat all tickets as you would treat cash.


If an event is canceled for any reason other than an act of nature (e.g. rained out, earthquake, flood, etc.), strikes, or lockout, and not rescheduled, PRIMESPORT will provide a full refund for the amount paid for the tickets plus processing fees. Shipping charges are non-refundable. Please call our office for detailed instructions on how to obtain a refund if you do not hear from PRIMESPORT first. Tickets for these events must be returned via an express mail service or other traceable method in order to obtain a refund. Please keep record of the return tracking number. This express mail service is at the customer's expense.

If any event is canceled by the organizers of the event, PRIMESPORT is not obligated to refund incidental expenses that you may have incurred as a result of your plans to attend the event including, but not limited to, plane or transportation expenses, hotel reservations, or rental car costs. PRIMESPORT is not responsible for the actions of any event organizing body when an event is canceled.

If an event is postponed or rescheduled, please retain your ticket. In most cases, the original purchased ticket will be honored for the new event date. New tickets will not need to be reissued for most rescheduled or postponed events. Refunds or exchanges will not be made for postponed or rescheduled events. It is your responsibility to verify information regarding rescheduled event dates and times prior to attending. PRIMESPORT is not responsible for incidental expenses related to a rescheduled event.


All times listed are local for the event. Event dates, times, and venue are printed on the face of the tickets and website, but are always subject to change. This information should be verified by the buyer prior to the event. It is important to consult your local media or the event’s official website to ensure that you arrive at the event on the correct date, time, and at the correct venue. PRIMESPORT is not responsible for notifying the purchaser of date, time, or venue changes.


It is very important to safeguard your tickets; handle them as you would cash. Lost or stolen tickets cannot be replaced.

In the event that you were not able to gain admission to the event with the tickets we delivered, you must obtain documentation from the venue stating that the tickets were unusable in order for us to be able to process a refund.


Unless you have already made special arrangements with a phone representative regarding your order, all orders are shipped via FedEx or UPS. All deliveries require a signature and cannot be delivered to a post office box. We ask Fedex or UPS to require a signature to ensure that your tickets arrive safely and that their location can be tracked at any time. It is your responsibility to track the package and to be available to accept the package at the delivery location. You agree to provide us with a secure delivery location and authorize someone at that address to act as your agent in your absence to accept delivery of the package. If you provide a delivery location other than your credit card billing location, you hereby agree to be responsible for that delivery and the tickets once delivered to the address you specify. PRIMESPORT has fulfilled its contractual obligation when tickets are shipped to the address provided by the customer. PRIMESPORT is not responsible for any incorrect addresses provided by the customer for the package being returned to sender due to the client not being available to sign for the package at time of delivery. PRIMESPORT will keep packages returned by FedEx or UPS on hand for later re-delivery to the customer. PRIMESPORT is not responsible for any customer-caused delays in delivery after the order has been shipped. Your expected arrival date is based on the actual date we ship the order and the method of delivery selected with FedEx or UPS. If you have not received tickets within 2-3 days of the event, it is your responsibility to contact PRIMESPORT.

The refusal of a package does not constitute a refusal of payment. You hereby agree that you are responsible for all ordered tickets where an attempt has been made to deliver them or make them available to you.

We try to deliver tickets two weeks before the event. In some cases, tickets may be delivered the week of the event and, in rare cases, as late as the day of the event.

We highly discourage rerouting a package while it is in transit with FedEx or UPS. If a package needs to be redirected during shipment, the customer may be responsible for the $25.00 address correction fee charged by FedEx or UPS. PRIMESPORT is not responsible for delayed or missed deliveries incurred by a re-routed package.

Upon receiving your package, open it immediately and verify the accuracy of its contents as it pertains to your event. If there are any discrepancies, you must call PRIMESPORT immediately.


If you have purchased your tickets via a paperless delivery method, the necessary information from your order has been transferred over to Flash Seats. If you would like to read additional information about the Flash Seats Terms and Conditions please clickHERE


By listing tickets on this website, you agree that the tickets are physically in your possession at the time of listing or that you have documentation for the tickets you are listing for sale. Seats determined to be speculative can be removed by PRIMESPORT at any time.

See table below for purchasing rules based on the amount of tickets listed.

Ticket ListedBuyer Can Purchase
6 1, 2, 3, 4 or 6
5 1, 2, 3 or 5
4 2 or 4
3 1 or 3
2 2

*Please note, if the seller has more than six tickets listed, the buyer can purchase any amount so long that it does not leave the seller with a single ticket.

There will be a set “Seller’s Fee” for every ticket sold. The seller fee differs depending on the event you are listing tickets for and will only be charged if your tickets sell. Please take a look at the event’s “Selling Rules” to determine the corresponding fee. Typically, the fees range from 5-15%. For example, if the Sell Fee is 10%, and you list your ticket for $100 and it sells, you will receive $90.

You can modify the listing price of your tickets or delete your ticket listings at any time by logging into your account on the website. You can log into your account via the Log In button in the upper right hand corner of the PRIMESPORT home page. From there, you can access your account information via your welcome greeting and visiting the section titled "Tickets I'm Selling".

Please note, for some events there may be a price floor. Typically it is the face value of the ticket, meaning you will not be able to list your ticket below face value. In some cases, exceptions are made and the price floor can be lifted. This information will be in the selling rules.

If your tickets are sold, you will receive a sold notification email. Within 24 hours and usually much sooner, you will receive additional details via email. Typically this includes a prepaid FedEx or UPS shipping label to ship the tickets to the buyer of your tickets. When shipping your tickets to the buyer the only items included in the UPS envelope should be the tickets sealed in a plain white mailing envelope. You must ship your tickets within 48 hours of the in hand date you selected when listing your tickets in order to avoid possible order cancellation.

By creating a listing on PRIMESPORT, you agree to ship the exact tickets in your listing in accordance with the shipping instructions provided by PRIMESPORT. Please note, there is no option to confirm or deny a sale on our site. Once your tickets sell, you are obligated to send the respective tickets within 48 hours of receiving your shipping instructions. Failure to fulfill your order can result in (a.) PRIMESPORT reissuing the tickets you listed for our BUYER and invalidating your seats, or (b.) charging your credit card to cover the cost of replacement tickets that will be provided to the BUYER. If you sell your tickets elsewhere, you must remove your listing from PRIMESPORT immediately in order to avoid a double sale.. A credit card is required in the event you sell tickets on the PRIMESPORT website and cannot fulfill your obligations as a seller and wish that PRIMESPORT does not reissue your tickets, but rather find and charge you for replacement tickets. Should PRIMESPORT have to find replacement tickets to fulfill such an order, the expense incurred to replace the tickets will be charged to the seller’s credit card on file.

PRIMESPORT is not responsible for any errors made in the listing or pricing of the tickets by users of this site or liable for any errors of this kind. PRIMESPORT reserves the right to cancel any order deemed to be mapped incorrectly or mispriced.

There will be a selling cutoff date for every event, this date will be listed in the Selling Rules section. Please note this date can be changed at any time at PRIMESPORT’s discretion.

All sellers will be paid by company check within 7 days of delivery of your tickets to the buyer.

Please feel free to contact PRIMESPORT at 800-591-9198 Monday – Friday from 9AM-7PM EST, Saturday – Sunday 10AM-5PM EST or by email at customerservice@primesport.com

Alternate Delivery

Occasionally, tickets will not be available to ship. In these instances, local pick up arrangements will be made and communicated to you via email or a phone call. A photo ID matching the pickup name provided is required for all local pickups. In some cases, a signature may also be required.

PRIMESPORT is not responsible for any tickets a customer fails to pick up from the location specified. Please call our office immediately if tickets are not at a previously agreed upon or designated pick up location.


Any dispute or claim relating in any way to the products or services sold or distributed by PRIMESPORT or through PRIMESPORT, will be resolved by binding arbitration rather than in court, with the following exceptions:

  • You may assert claims in small claims court if your claims apply;
  • In the event that the arbitration agreement in this Policy is for any reason held to be unenforceable, any litigation against us (except for small-claims court actions) may be commenced only in a federal or state court located within Fulton County, Georgia, and we both consent to the jurisdiction of those courts for such purposes.

This arbitration agreement is governed by the Federal Arbitration Act (FAA), including its procedural provisions, in all respects. This means that the FAA governs, among other things, the interpretation and enforcement of this arbitration agreement and all of its provisions, including, without limitation, the class action waiver discussed below. State arbitration laws do not govern in any respect.

This arbitration agreement is intended to be broadly interpreted, and will survive termination of these Terms of Use. The arbitrator, and not any federal, state or local court or agency, shall have exclusive authority to the extent permitted by law to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability or formation of this Agreement, including, but not limited to any claim that all or any part of this Agreement is void or voidable. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow this Policy as a court would.

To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to: PRIMESPORT, 3575 Piedmont Rd, Bldg 15, Suite 1550, Atlanta, GA 30305. You may download the forms located at http://www.jamsadr.com. The arbitration will be conducted by JAMS under its Streamlined Arbitration Rules and Procedures or, if applicable, its Comprehensive Arbitration Rules and Procedures, and any applicable supplemental rules including its Consumer Arbitration Standards of Minimum Fairness. The JAMS Rules are available online at http://www.jamsadr.com or by calling (800)-352-5267. Payment of all filing, administration and arbitrator fees will be governed by JAMS's rules, but in no event will we pay for attorneys' fees. You may choose to have the arbitration conducted by telephone, based on written submissions, or in Fulton County, Georgia. In the event that the location of the Arbitration (Fulton County, GA) is for any reason held to be unenforceable, the Arbitration shall take place in person in the county where you live or at another mutually agreed location.

We each agree that the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding, and that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. BY MAKING A PURCHASE FROM PRIMESPORT, YOU AGREE TO WAIVE ANY RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN A CLASS ACTION. If this specific provision is found to be unenforceable, then the entirety of this arbitration section will be null and void and neither of us will be entitled to arbitrate our dispute. If any provision of these Terms of Use shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any remaining provisions.


PRIMESPORT reserves the right to cancel an order and give a full refund at any time, for any reason whatsoever.

PRIMESPORT reserves the right to request and obtain additional required documents from the customer in order to complete the order process. This includes, but is not limited to, credit card authorizations, signature releases, forms of payment or required deposits, transactional agreements, or various waivers or indemnifications. If any of the aforementioned documents are not returned within a specified time manner or is incomplete, the order is subject to cancelation and you will be refunded in full.

Some venues and events enforce age restrictions (e.g., 21 and over). It is the buyer's responsibility to determine such restrictions prior to purchase. PRIMESPORT will not be liable for refusal of admittance based on this type of restriction.

PRIMESPORT is not responsible for providing transportation or reimbursement of travel related expenses under any circumstances. PRIMESPORT is also not responsible for any delay causing you to arrive late or miss your event for any reason.

PRIMESPORT is not responsible for the conditions or the actions of the crowd at any event nor is PRIMESPORT responsible for any changes made at the venue including, but not limited to, seating arrangements, stage set-up, or venue conditions.

The tickets that you purchase from us are valid. If someone is sitting in your seat when you arrive, it is your responsibility to ask them to move or ask for the assistance of an usher.

Postponement or cancelation of events due to weather conditions are beyond the control of PRIMESPORT. No refund for unused services, or allowance for the loss of enjoyment caused by weather conditions will be made by PRIMESPORT. Customers assume all weather risks as there will be no refunds for rainouts or other weather conditions, acts of nature, or other events that disrupt play. All events purchased through PRIMESPORT should be considered as "rain or shine" final purchases.

PRIMESPORT may modify these terms and conditions at any time, and your use of this website will be conditioned upon the terms and conditions in force at the time of your use.

Submitting an order online or by phone indicates your agreement to these terms and conditions.


PRIMESPORT, Inc. (PRIMESPORT) offers various browsing and mobile messaging services including, without limitation, alerts, contests, sweepstakes and offers for products. You may choose to receive PrimeSport mobile alerts by signing up or entering a mobile promotion. PRIMESPORT’s mobile messaging terms of use, can be viewed at:http://www.primesport.com/navigation/termsofusemobile

Using This Site - ADA Accessibility

If you use assistive technology (such as a Braille reader, a screen reader, or TTY) and the format of any material on this Web site interferes with your ability to access information, please contact us at accessibility@primesport.com. To enable us to respond in a manner most helpful to you, please indicate the nature of your accessibility problem, the preferred format in which to receive the material, the Web address of the requested material, and your contact information.


SCHEDULE OF PAYMENTS: A non-refundable deposit is due with order. All payments are non-refundable on or after final payment date unless specifically stated. Final payment is typically due 60-75 days prior to travel depending on the event and is clearly stated on the website and confirmation at the time of reservation. The credit card on file will be automatically charged on this date. Any payment deviations from the preceding time lines will be specified in your specific package information.

CANCELLATION AND REFUNDS: All deposits are non-refundable. Information on purchasing Trip Cancellation Insurance can be available upon request. All cancellations and requests for refund must be in writing and received by PRIMESPORT prior to processing final payments. All reservations are non-refundable after final payments have been made. In the event of cancellation or postponement of a certain event, PRIMESPORT shall not be responsible for accommodations or transportation beyond the schedule date of the certain event. PRIMESPORT will provide refunds only to the extent that refunds are available to PRIMESPORT. Any loss of deposit due to a reduction in group size is not transferable to the balance of the group. PRIMESPORT reserves the right to cancel any reservations and will remit a full refund to the canceled party. In the event of overbooking, client will be advised of hotel substitution with full refund optional. No refunds will be issued for any unused portion of a tour.

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